dgb222 Privacy Policy

When you create an account on dgb222, we collect the personal information you provide directly, including:

• Full legal name — as it appears on a government-issued identification document.
• Date of birth — to verify that you meet the 21+ age requirement.
• Email address — your primary channel for account communications and notifications.
• Mobile number — used for account security and, where applicable, for bKash, Nagad, or Rocket payment verification.
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) and postcode.
• Username and password — your chosen login credentials (passwords are stored in hashed, non-reversible form).

To comply with our Know Your Customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling, dgb222 may request and retain copies of identity verification documents, including:

• National Identity Card (NID) or Smart Card.
• Passport (bio-data page).
• Driving licence.
• Utility bill, bank statement, or other proof-of-address document dated within the last three months.

These documents are processed securely and retained only for the duration required by our legal and regulatory obligations.

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, we collect and retain transaction records including the payment method reference, transaction amount in BDT (৳), date and time of transaction, and the transaction status. We do not store full card numbers or full mobile wallet PINs — only the masked identifiers necessary to match transactions to your account.

As you use the dgb222 Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited, games played, bet amounts, and session duration.
• Referring URL and exit URL.
• Cookies and similar tracking technologies (see Section 7).

This data helps us operate and improve the Platform, detect fraudulent activity, and personalise your experience where appropriate.

When you contact the dgb222 support team via email at [email protected], we retain a record of the correspondence. This includes the content of your messages, any attachments you provide, and the date and time of each communication. This record is used to resolve your query, track the history of support interactions, and improve our customer service processes.

dgb222 works with a limited number of trusted third-party service providers who process personal data on our behalf strictly for the purposes of delivering the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), KYC and identity verification providers, cloud hosting and infrastructure providers, and game content suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others). All third-party processors are contractually bound to handle your data in accordance with our instructions and to maintain appropriate security standards.

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, court order, or regulatory direction. In such circumstances, dgb222 will disclose only the minimum information necessary to satisfy the legal obligation.

In the event that dgb222 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Policy via email or via a prominent notice on the Platform.

dgb222 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy and to comply with our legal obligations. As a general guide:

• Active account data — retained for the full duration of your account and for a period of five (5) years following account closure, in accordance with standard record-keeping requirements.
• Financial transaction records — retained for a minimum of five (5) years following the date of each transaction, in line with anti-money laundering obligations.
• KYC and identity documents — retained for five (5) years following account closure or the completion of the last transaction, whichever is later.
• Support communications — retained for two (2) years from the date of the last communication in each support thread.
• Marketing and consent records — retained until you withdraw your consent or for three (3) years from the date of last engagement, whichever occurs first.

Upon expiry of the applicable retention period, dgb222 will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where complete deletion is not technically feasible within a reasonable timeframe (for example, data held in encrypted backup archives), we will isolate such data from active processing until deletion becomes practicable.

You have the right to request a copy of the personal data that dgb222 holds about you. We will provide this within a reasonable period of receiving a valid request. You may submit an access request by contacting us at [email protected] with the subject line "Data Access Request" and your registered account email address.

If any personal data we hold about you is inaccurate, out of date, or incomplete, you have the right to request that we correct or complete it. You can update basic account details (such as your email address or phone number) directly from within your account settings. For more significant corrections — including name changes following legal name change — please contact [email protected] with supporting documentation.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and no overriding legal basis for continued processing exists. Please note that dgb222 may be required to retain certain data for legal or regulatory compliance reasons even after an erasure request is received. We will inform you of any such limitation when responding to your request.

Where dgb222 processes your personal data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing that occurred prior to the withdrawal. You can withdraw marketing consent by following the unsubscribe instructions in any marketing email or by contacting us directly at [email protected].

dgb222 uses cookies and similar technologies (such as local storage and session tokens) to enable the core functionality of the Platform, to remember your login session, to maintain your preferences, and to collect anonymised analytics data about how users interact with the site. Cookies do not contain your full personal details and cannot be used in isolation to identify you as an individual.

• Essential cookies — required for the Platform to function. These cannot be disabled without affecting core features such as account login and session management.
• Analytics cookies — used to understand aggregated user behaviour on the Platform so that we can make targeted improvements.
• Preference cookies — used to remember your language or display preferences between sessions.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and configure notifications when a new cookie is set. Please be aware that disabling essential cookies will impair your ability to use certain features of the dgb222 Platform, including the ability to stay logged in to your account. For guidance on managing cookies, consult the help documentation for your browser or mobile device.

dgb222 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and multi-factor authentication for administrative access to our systems.

While dgb222 takes all reasonable precautions to secure your data on our side, you also bear responsibility for protecting your own account. You should use a strong, unique password for your dgb222 account that you do not use on any other platform. You should never share your login credentials with another person. If you believe your account has been accessed without your authorisation, you must contact us immediately at [email protected] so that we can take appropriate protective action.

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, dgb222 will notify affected users without undue delay — and in any event within seventy-two (72) hours of becoming aware of the breach — via the email address registered to their account. The notification will describe the nature of the breach, the categories of data affected, and the steps we are taking to address and mitigate the incident.

The dgb222 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal data, we will take immediate steps to close the account, delete the associated data, and reverse any financial transactions where technically possible. If you believe a minor has accessed the Platform, please notify us immediately at [email protected].